Privacy Policy

Data We Collect

At takagem, we collect information necessary to deliver safe, secure gaming and comply with Bangladesh gambling regulations. When you register an account, we collect your full name, date of birth, email address, phone number, and National ID details for identity verification. Your payment information—bank account numbers, bKash/Nagad wallet IDs, and transaction history—is stored securely to process deposits and withdrawals.

We also gather behavioral data: your gaming activity (games played, stakes, wins/losses), login timestamps, device type, IP address, and browser details. This helps us detect fraud, prevent underage access, and personalize your experience. If you contact support, we keep chat logs and email records for service quality and dispute resolution.

What We Don't Collect

• Biometric data (fingerprints, facial recognition)
• Payment card images or sensitive authentication codes (CVV/PIN)
• Browsing history outside takagem
• Location data beyond country-level IP detection

How We Use Your Information

takagem uses your data for four core purposes. First, account administration: verifying identity, processing KYC requirements, and managing login security. Second, payment processing: accepting deposits via bKash, Nagad, Rocket, and bank transfer, then releasing withdrawals within 8 minutes. Third, responsible gaming: monitoring betting patterns for signs of problem gambling, enforcing self-exclusion requests, and blocking accounts linked to underage players.

Fourth, legal compliance: reporting to Bangladesh financial intelligence units (FIU) when required, flagging suspicious transactions, and maintaining records for audit trails. We also use anonymized data to improve game variety, payment speed, and customer service response time. We never sell your personal data to advertisers or third-party marketers.

Data Security & Encryption

Your takagem account is protected by industry-standard SSL encryption (256-bit TLS). All data transmitted between your device and our servers is encrypted end-to-end. Passwords are hashed using bcrypt, meaning even takagem staff cannot see your actual password. Payment information is tokenized: your bank details are never stored in plain text on our servers.

We conduct quarterly security audits, maintain firewalls, and limit employee access to personal data on a need-to-know basis. Two-factor authentication (2FA) is available to prevent unauthorized logins. If a security breach occurs, we notify affected players within 48 hours and provide credit monitoring for 12 months. Our data center is located in a Tier-3 facility with redundant backups and disaster recovery protocols.

Your Rights & Choices

Under Bangladesh data protection norms, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, email [email protected] with your account details and specific request. We will respond within 10 business days. You can opt out of promotional emails anytime by clicking "Unsubscribe" or adjusting notification preferences in your account settings.

You may also request data portability: we'll export your account history, transaction records, and personal details in a machine-readable format (CSV/JSON). Note that deletion requests may be delayed if your account has pending withdrawals, active betting, or unresolved disputes. We retain data for 7 years if required by tax or anti-money-laundering laws.

Account Closure Options

• Temporary self-exclusion: Lock your account for 1–6 months; data remains stored.
• Permanent closure: Close your account indefinitely; account cannot be reopened.
• Data deletion request: Request full deletion after account closure; some data retained for legal/tax purposes.

Cookies & Tracking

takagem uses cookies to remember your login status, track your preferred games, and measure site performance. Session cookies expire when you log out; persistent cookies remain for up to one year to improve your next visit. We use Google Analytics (anonymized IP addresses) to understand traffic patterns and user behavior—this does not identify you personally.

You can disable cookies in your browser settings, but this may limit takagem's functionality. We do not use cookies to track you across other websites. Third-party advertisers do not place tracking pixels on takagem. Our mobile app collects device ID and OS version for push notifications and crash reporting only.

How Long We Keep Your Data

takagem retains your personal data for the duration of your account plus 7 years afterward, as required by Bangladesh financial regulations. Account activity logs (game history, deposits, withdrawals) are kept for 5 years for dispute resolution. Marketing emails are deleted 30 days after you unsubscribe. Payment records are archived for 7 years to satisfy tax and anti-money-laundering compliance.

If you request account deletion, we remove your email, phone, and browsing data within 30 days, but retain anonymized transaction records (no name/ID attached) for regulatory purposes. Backup copies may persist for up to 90 additional days in case data recovery is needed.

Third-Party Sharing

takagem does not sell your data. However, we share limited information with trusted partners: payment processors (bKash, Nagad, Rocket) receive only your account ID, name, and transaction amount—no sensitive IDs or passwords. Game providers (Sexy Gaming, Evolution, CQ9) receive anonymized session data to calculate RTP and prevent cheating, not your identity. Our IT infrastructure provider (AWS/Azure) hosts encrypted databases under data-processing agreements.

We may disclose data if required by law enforcement, court order, or Bangladesh Financial Intelligence Unit (FIU) investigations into suspected money laundering or fraud. In such cases, we notify you unless legally prohibited. We never share your data with unaffiliated advertisers, brokers, or marketers.

Third-Party Service Providers

• Payment gateways: Transaction-specific data only
• KYC verification: ID documents to licensed verification vendors
• Customer support: Chat logs stored on secure, encrypted servers
• Fraud detection: Betting patterns shared with third-party risk assessment tools

Get in Touch

If you have questions about this Privacy Policy, want to exercise your data rights, or report a privacy concern, contact takagem's Data Protection Officer at [email protected]. Include your account number and a clear description of your request. We aim to respond within 10 business days.

This policy was last updated in November 2026 and applies to all takagem players worldwide. takagem reserves the right to update this policy with 14 days' notice. Continued use of takagem after updates constitutes acceptance of the revised policy.