takagem Terms & Conditions

Account Eligibility & Registration

By creating an account on takagem, you confirm that you are at least 18 years old and comply with all local laws in Bangladesh. takagem is licensed to operate gaming services for players within Bangladesh and neighboring jurisdictions that permit our services.

You agree to provide accurate, complete, and current information during registration. Any false or misleading information may result in account suspension. takagem reserves the right to verify your identity and age at any time using government-issued documents such as a National ID Card, Passport, or Driving Licence.

You may only create one account per person. Multiple accounts from the same individual are prohibited. If detected, all associated accounts will be closed and funds forfeited without notice.

Your Account & Responsibility

Account Security

You are responsible for keeping your login credentials confidential. Do not share your password or recovery codes with anyone. takagem staff will never ask for your password via email or live chat. If you suspect unauthorized access, notify our support team immediately at [email protected].

Account Activity

You are solely responsible for all activity on your account. This includes deposits, bets, withdrawals, and any actions taken using your credentials. takagem is not liable for unauthorized access resulting from your negligence or failure to secure your credentials.

Communication

takagem may communicate with you via email, SMS, or in-game notifications regarding account updates, promotional offers, or policy changes. By registering, you consent to receive these communications. You can manage notification preferences in your account settings.

Deposits, Withdrawals & Payments

Accepted Payment Methods

takagem accepts deposits through:

• bKash
• Nagad
• Rocket
• Bank Transfer

Only use payment accounts registered in your name. Deposits from third-party accounts are prohibited and may result in account closure.

Deposit Limits & Processing

Minimum deposit: ৳500. Deposits are typically processed within 5 minutes. takagem does not charge deposit fees; however, your payment provider may apply their own charges.

Withdrawal Process & Limits

Minimum withdrawal: ৳1,100. Maximum daily withdrawal: ৳120,000. Withdrawals are processed within 8 minutes during business hours. Your payment provider may impose additional delays or fees.

Before your first withdrawal, you must complete KYC (Know Your Customer) verification by submitting a valid National ID, Passport, or Driving Licence. Unverified accounts cannot withdraw funds. The KYC review typically takes up to 2 hours.

Currency & Exchange

All accounts use Bangladeshi Taka (৳ BDT). takagem does not convert currency. If you deposit from an account in another currency, your payment provider's exchange rate applies.

Gaming Rules & Fair Play

Game Integrity

All games on takagem are provided by licensed game suppliers including Evolution, JILI, CQ9, PG Soft, Sexy Gaming, FA Chai, and Habanero. Each game uses certified Random Number Generators (RNG) to ensure fair outcomes. Game results are independent and cannot be influenced by player behavior or account history.

Return to Player (RTP)

Each game displays its theoretical RTP percentage. For example, Fortune Bingo has 95.6% RTP, meaning that over time, 95.6% of all wagered money is returned as winnings (the house keeps 4.4%). RTP is calculated over millions of spins and does not guarantee individual results.

Betting Limits

Each game has minimum and maximum bet amounts. Fortune Bingo ranges from ৳10 to ৳50,000 per spin. You cannot place bets outside these limits. Bets are deducted from your balance immediately upon confirmation.

Winnings & Payouts

Winnings are credited to your account balance instantly. You may withdraw your winnings subject to the bonus wagering requirements (if applicable) and withdrawal limits outlined in these terms.

Bonus Terms & Wagering

Welcome Bonus

New players receive a 120% Welcome Bonus on their first deposit, capped at ৳21,500. This bonus is credited automatically after your first successful deposit. For example, a ৳10,000 deposit grants a ৳12,000 bonus, bringing your total playable balance to ৳22,000.

Wagering Requirements

Bonuses must be wagered 20 times before withdrawal. If you receive ৳12,000 in bonus funds, you must wager ৳240,000 (20 × ৳12,000) before converting bonus credit to withdrawable cash. Deposits do not have wagering requirements and remain withdrawable immediately.

Bonus Validity

Bonuses expire 7 days after credit. Unused bonuses are automatically forfeited after this period. Once wagering is complete, bonus funds and qualifying winnings are merged into your withdrawable balance.

Applicable Games

All slots and most casino games contribute 100% toward wagering. Live Casino tables may contribute at reduced rates (typically 50%). Crash games and Sports Betting may be excluded. Check individual game details before wagering.

Reload & Cashback

Existing players receive a 28% Reload Bonus on deposits (terms same as Welcome Bonus). Daily cashback of 1% is awarded on net losses, credited to your account at midnight.

Prohibited Conduct

The following activities are strictly prohibited and may result in immediate account closure and funds forfeiture:

• Creating multiple accounts to abuse bonuses
• Collusion or conspiracy with other players to manipulate game outcomes
• Using bots, automation scripts, or cheating software
• Exploiting system vulnerabilities or bugs (must report these to support instead)
• Depositing funds from accounts not in your name or stolen payment instruments
• Harassment, threats, or abusive behavior toward takagem staff or other players
• Accessing the platform from restricted jurisdictions
• Money laundering, fraud, or financing illegal activities
• Self-exclusion violation (re-registering after self-exclusion)

Account Suspension & Closure

Suspension by takagem

takagem may suspend your account without notice if we suspect unauthorized access, fraud, bonus abuse, or violation of these terms. During suspension, you cannot access your account or withdraw funds.

Permanent Closure

takagem reserves the right to permanently close any account at our discretion. Upon closure, your remaining balance (after deducting any outstanding fees or reversed fraudulent transactions) will be returned to your registered payment method within 30 days.

Self-Exclusion

If you wish to exclude yourself from gaming, contact [email protected] or use the self-exclusion feature in account settings. Self-exclusion typically lasts 30 days and cannot be reversed during this period. Attempting to re-register violates these terms.

Account Recovery

If your account is suspended wrongfully, you may appeal within 30 days by emailing [email protected] with documentation of your claim.

Limitation of Liability

takagem is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including loss of winnings, data loss, or system failures.

Our total liability to you shall not exceed the sum of deposits you have made into your account during the 12 months preceding the claim. This limitation applies to all claims, whether arising from contract, tort, or statutory duty.

You acknowledge that gaming involves risk. takagem does not guarantee any specific outcomes, winnings, or return on investment. By playing, you accept full financial responsibility for your decisions.

Dispute Resolution

Complaint Process

If you have a dispute regarding your account, bets, or payouts, contact [email protected] with detailed information. Our team will investigate and respond within 5 business days.

Escalation

If the dispute remains unresolved after 10 days, you may escalate to our management team. Include all relevant transaction IDs, screenshots, and communications in your escalation email.

Governing Law

These Terms are governed by the laws applicable to gaming in Bangladesh. Any disputes shall be resolved under the jurisdiction of Bangladesh courts where applicable, or through alternative dispute resolution mechanisms agreed upon by both parties.

Contact Us

For questions about these Terms & Conditions, account issues, or general support:

• Email: [email protected]
• Live Chat: Available 24/7 in your account
• Response Time: Typically within 2 hours

By continuing to use takagem after the last update date, you agree to be bound by all terms outlined in this document. takagem reserves the right to modify these Terms at any time. Changes take effect immediately upon posting.